Frequently Asked Questions

To avoid disappointment we strongly recommend booking all treatments and use of the spa facilities in advance. Please contact BodyScape Spa via telephone, website or on social media to make a booking.

We recommend arriving at least 15 minutes prior to your spa day or treatment so you can familiarize yourself with your surroundings, and fill out a health questionnaire.

We operate a 24 hour cancellation policy.

We will accommodate up to 15 minutes late, beyond that, other clients who are waiting (eg walk-ins) might be given the opportunity to be served before you.

At BodyScape we offer services for children between the ages of 6-11. These children must be accompanied by parent or guardian at all times.

We also offer services to young adults between the ages of 12–18 who may freely enjoy the following without the supervision of a parent or guardian: 

Services such as make-up, pedicures, and manicures.  

Young adults must be supervised by parent or guardian while participating in Spa Services including massage and body treatments, facials or any one-on-one services.

Yes. All appointments require a 30% deposit to be paid at the time of booking. The remaining balance can be paid at any time including after the service is rendered.  Vouchers must be for paid in full at the time of purchase.

You will need to bring a print out of your voucher or your voucher code. 

Yes... we are able to offer bespoke packages, please contact the spa to discuss your requirements.

Please wear loose, comfortable clothing. A robe, and/or towels are provided for your convenience at the spa. It is recommended that you shower before receiving your treatment and that you disrobe for your spa services. Your therapist will leave the room as you disrobe and you will lay under a sheet on the table. Upon completion of the treatment, your therapist will again step out of the treatment room to allow you to redress into your robe. Our therapists are trained in proper draping techniques for your comfort. You may elect to receive treatments in your bathing suit or undergarments.

This depends on the treatment you are having and your comfort level. Generally speaking, the more relaxed you feel, the more benefit you’ll receive from the treatment. At no time will you feel “nude” because therapists are trained in draping techniques to ensure that the only exposed part of the body is the area being worked on. 

It’s best that you feel comfortable going into your first treatment and if showering induces a sense of well-being for you, by all means shower. Cleanliness is appreciated by our therapists.

Please notify the spa receptionist at the time you are making your appointments and your therapist at the beginning of your treatment. You will be informed if treatments are not recommended.

Your physician can best advise you on which treatments are safe. We also suggest that you avoid treatments using deep pressure and heat. 

The therapist will signal the end of the treatment by telling you it’s over and he or she will depart the room so that you can put your robe on again.

The aestheticians at BodyScape are trained to customize each of our facial treatments for your particular skin through skin analysis. This may mean that you do not receive the facial you booked but one rather more suited to your skin type.

Shaving is recommended but please be sure to do so at least two hours prior to your scheduled appointment.

Shaving is recommended but please be sure to do so no less than four hours prior to your scheduled appointment. Certain products may irritate newly-shaven skin.

Health conditions such as high blood pressure preclude you from taking hydrotherapy treatments; however, the health assessment form that is a requirement at BodyScape Spa will flag any health conditions, and our therapists will advise whether you should avoid certain therapies. Conversely, our therapists can recommend therapies to address certain health concerns.

Honour the environment with silence; it is one of tranquillity and relaxation. Remember that your treatment will end on time so that the next guest is not delayed. The use of cell phones, cameras and electronic devices is not permitted in the spa. Arrive early. Don't cheat yourself out of your relaxation time.

Like other personal services, customary tips range from 10-20%. However clients should not feel pressured in any way to provide a tip, and if you decide to do so, the amount is whatever you are comfortable with.

Packages are usually quoted exclusive of tips unless otherwise indicated.

We carry a full array of professional spa products so you can duplicate the benefits at home.

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